Phase 1, steps 3 and 4
Large language models for claims handling support
Five successive campaigns, run on a single set of 129 questions built with the domain experts. The set stayed unchanged from one campaign to the next: what changed were the model versions.
What the setup showed
On a technology moving at that pace, the gap between two campaigns a few months apart often exceeds the gap between two competitors at a given moment. Deciding on a single campaign amounts to deciding on a snapshot taken at random.